Church of England authorities are considering a complaint against the incoming Archbishop of Canterbury over her handling of an abuse allegation. The Right Reverend Dame Sarah Mullally, who is due to ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Bolton Council's complaints handling procedure was deemed 'unacceptable', in a letter from the Local Government and Social Care Ombudsman.

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

A report by the Bakersfield Monitoring Team, established after a state Department of Justice investigation into the ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Britain's financial regulator will lift the pause on handling motor finance complaints on May 31, 2026, two months earlier ...

For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to complain. An Ontario doctor and health-care mediator has tips to successfully ...

The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...