This New Year's Eve strike by London Metropolitan Police contact centre workers and staff is a serious disruption ...

FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

The UK's contact centre sector is set to open its doors and showcase achievements as part of the inaugural National Contact ...

Sabio Group Strengthens Operating Board with Two Key Appointments. Sabio Group contact centre transformation services ...

Workplaces urged to ditch the Christmas gifts, as two thirds of workers admit they don’t like secret santa Jukebox Marketing ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to ...

Trust in AI depends on knowing when to escalate. A well-governed system ensures that AI defers to human judgment in complex, ...

IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI Contact Centre ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru Despite widespread trials, the majority of police forces are holding back on ...

Spanish insurer IMA Iberica leapfrogs industry giants with Europe’s largest Google Agent Assist implementation, creating 5,000-strong virtual workforce While most European insurers debate AI ...

Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber Monday. High street stores still see increased footfall, but e-commerce now dominates the long ...

The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses operate, the next wave of CX innovation will be defined by how humans and AI deliver ...