NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry's most widely used cloud and contact center platforms: ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – Oct. 31, 2025). The Genesys ...

Genesys wins the GovConnect Award for its Varanasi Digital Twin platform, enhancing urban governance with cutting-edge ...

This latest recognition follows the company's position as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment (US52972625 ...

Mumbai, Dec. 5 -- Genesys launches India's first 3D subsurface mapping thereby addressing a crucial need in Infrastructure ...

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

Harry Folloder, Chief Digital & Technology Officer at Alorica, brings a blend of technical acumen and people-centric leadership to his role, having served in senior digital product and ...

Striking Genesys nurses on the picket line in Grand Blanc Management at Henry Ford Health has announced it is unilaterally imposing a new contract on 700 nurses and case workers at Genesys Hospital in ...

After declaring an impasse in negotiations with the striking Teamsters union, Henry Ford Health said it will implement wage increases of up to 8.6% and establish a shared governance model for nurses ...