The first four installments of the Big Data & Customer Intelligence series focused on predicting and influencing customer behavior, looking at determining customer value, and understanding your ...

Every company is now a customer experience company. But some businesses are doing it better than others – and it's due to how they handle customer sentiment. Microsoft CEO Satya Nadella famously said ...

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

LOS ANGELES, Nov. 21, 2024 /PRNewswire/ - VideoEngager, a leading innovator in secure video engagement solutions, today announced its partnership with Five9, the intelligent CX platform provider to ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

We live in a world where companies seek to be continually driven by data. While there are heaps of data growing at alarming rates, there are limited resources to process these largely unstructured ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Companies have been collecting customer feedback for decades, but it has taken on a new importance as they try to maintain shaky customer relationships in the face of COVID-19 lockdowns. That feedback ...

Marketers' ability to influence user-generated content surrounding customers' brand or firm-related interactions, and its sentiment in particular, may be an un-tapped use of social media in marketing.

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In June 2020, the famously kid-friendly pizza giant Chuck E. Cheese filed for bankruptcy. It ...