You may find remote tech support annoying but as Stacy Gore discovered, it can be positively creepy. The California resident alleges that after getting a virus on her laptop she logged onto Dell’s ...

Former tech support guy Brett Kelly says there are a few things you can do to get the computer help you need most efficiently over the phone. Before you call, try the obvious fixes: Reboot, consult ...

More than 30 months after surfacing, a tech-support scam targeting Dell computer owners continues to raise questions about how the callers know sensitive information, including PC serial numbers and ...

As a writer and editor for GeekMom, I receive a number of offers to try out different tech support products. I tend to accept many of the anti-virus protection products because my four children are ...

I’ve spent part of this weekend working on a tutorial with two chaps out in Denver Colorado that examines the mechanics of how they work with developers to help fix application errors. What makes this ...

Who watches the sysadmins? Credit: Ian Moore / Mashable Composite; J Studios / DigitalVision / Bloomberg / Contributor / piranka / E+ / royyimzy / Douglas Rissing / iStock / Getty Elon Musk loves ...

A botched mail-server upgrade reminds me to always have a workaround and not to expect tech support to work miracles. Dennis O'Reilly began writing about workplace technology as an editor for ...

So fish calls the vendor, and the support guy tells him it’s a known problem caused by a manufacturing glitch. “There is a lever on the door that should hit a sensor when you close it,” fish says.