From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

Your website is an important tool for your business. It allows consumers to view products, find information about your business and contact you. To assist your communication with customers, there are ...

BOT: Chat services offer several options for responses, from a live operator to a chatbot that captures key information via automated response. February 17, 2020 More and more communication takes ...

Let the OSS Enterprise newsletter guide your open source journey! Sign up here. In a 12-month period that has seen Salesforce commit $27.7 billion to buy Slack, Microsoft Teams skyrocket to 145 ...

OpenAI’s new ChatGPT Projects feature just got a huge upgrade, and it’s a game-changer for anyone using ChatGPT to manage complex workstreams. Whether you’re planning a major event or project, a busy ...

We take both of these shiny new video chat services for a spin and let you know some of the good, and the bad, and more importantly, which one you should use. Josh Lowensohn joined CNET in 2006 and ...

There is no shortage of companies, white papers, studies and advice blogs aimed at helping retailers write perfect emails to their customers before and after they visit stores (Google "email marketing ...

(Bloomberg) -- Microsoft Corp., extending a frenzy of artificial intelligence software releases, is introducing new chat tools that can help cybersecurity teams ward off hacks and clean up after an ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Microsoft announced a major expansion of its artificial ...