A Northampton County 911 dispatcher is being celebrated for helping an armed man with dementia surrender safely to police on ...

CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

SACRAMENTO — More people in Sacramento are experiencing delays when they call 911 for help, and CBS13 has found that the Sacramento Police Department is currently not meeting state standards.

WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

DISPATCHERS ARE THE FIRST POINT OF CONTACT IN EMERGENCY SITUATIONS. THE WORK THEY DO ON THE OTHER END OF A CALL, WHEN YOU MAKE AN EMERGENCY PHONE CALL, CAN DICTATE HOW THAT SITUATION UNFOLDS. WDSU ...

Authorities are commending a Holbrook emergency dispatcher who guided a frantic 911 caller through the CPR process, calmly ...

"McGriddle … I’m sorry, what?” the dispatcher seemed to say on the call A new father was in shock after he called 911 about a potential intruder at his Georgia ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...