Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the release of Aspect ...

SAN RAMON, CA and MINNEAPOLIS, MN--(Marketwired - Jun 22, 2016) - Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and ...

The contact center workforce optimization (WFO) software market has reached a turning point. According to DMG Consulting’s 2016 “WFO Mid-Year Market Share Report,” the total company revenue for the ...

Today's economic situation is forcing many organizations to modify their views regarding the contact center, with customer service increasingly seen as the final opportunity for customer retention, ...

FRANKLIN, Tenn. & PRAGUE--(BUSINESS WIRE)--ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, today announced major news ...

DUBLIN, Feb. 21, 2020 /PRNewswire/ -- The "2019-2020 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. Demand for traditional workforce ...

The FINANCIAL — HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent ...

SAN RAMON, CA and MINNEAPOLIS, MN--(Marketwired - Jun 22, 2016) - Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and ...