Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

Consumer rights compose a legal framework upon which companies are held accountable for their actions–thereby they function as a safety net that promotes consumer confidence. Such rights encompass the ...

Over the past decade, customer experience has risen to the top of CEO and board agendas. In fact, one of the world’s most ubiquitous corporations, Amazon, counts “customer obsession” as its guiding ...

While the adoption and usage of artificial intelligence (AI) have accelerated at an unprecedented rate over the past 12 months, the technology and the motivation driving its use have been prevalent ...

Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Opinions expressed by Entrepreneur contributors are their own. In today’s competitive business landscape, customer satisfaction is paramount — it’s the difference between a thriving business and one ...

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and ...

Further expanding on yesterday's story, understanding customer satisfaction is crucial in the automotive industry. It's not just about the quality of the car, but how well it meets the expectations of ...