AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...

Tuesday, June 13: 11:30 a.m. - 12:30 p.m. (ET) / 8:30 a.m. - 9:30 a.m. (PT) AI is here, and it’s already changing the way we think about conversations. When it comes to customer experiences, however, ...

Smart technology, also known as smart tech, refers to the integration of technology and services to provide an innovative and intelligent solution that responds to a person's needs. It's a broad term ...

As entrepreneurs, a lot of us tend to be visionaries. We have big ideas of what peak success looks like in our business or as leaders. But sometimes, we get caught up in big, lofty visions that are ...

Thursday, March 17: 11:00 a.m. - 12:00 p.m. (ET) / 8:00 a.m. - 9:00 a.m. (PT) What is at the heart of a great customer experience? With more of our world shifting to virtual, how can we leverage every ...