Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

During the past couple of tax seasons, it was notoriously hard to reach an actual human at the Internal Revenue Service. Nearly everyone who tried to reach the agency over the phone ran into some sort ...