It used to be that your business could provide a basic level of service and yourcustomers would be perfectly happy. Some form of help, delivered at the speed ofthe business and within the parameters ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Whether your call center business revolves around sales or customer service, consistency is the key to success. Without consistency, your customers won’t know what to expect. But, using consistency ...

When I ask owners and employees to list their concerns regarding their company's customer service, consistency is always among their top three. They are confident they have moments of delivering ...

Lauren John Reid, CEO, PuroSystems Inc. When CEO Lauren John Reid joined PuroSystems Inc. in 2010, the company’s PuroClean brand was already the fastest-growing franchiser in the $210 billion property ...

Customer experience could be considered the foundation for all company success. If a customer feels valued and well-served, chances are they will return to you if they need your product or service. If ...

Omnichannel has been the industry’s shiny object for a while, with many retailers and brands boasting a seamless experience wherever consumers shop, be it online or in store. However there is still a ...

Fixed operations directors who manage multiple stores should create a cohesive strategy that aligns all locations with the company's overall objectives, said Corey Smith, national fixed operations ...

OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...