In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

IB’s enhanced Gallagher review examines how sentiment, acquisitions, and litigation shaped the firm’s growth, risk profile, ...

In the age of AI-driven business intelligence, data is no longer the problem — it’s the opportunity. Companies today are overwhelmed with information but struggle to extract meaningful insights that ...

In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

ChatGPT, an artificial intelligence chat application developed by OpenAI, is a large language model, which is a type of artificial intelligence algorithm, though it is not one explicitly trained for ...

Understanding what the markets will do before the competition realizes the same thing is a cornerstone of success in the financial services industry. While talented market watchers rely on their own ...

Social networks have become one of the most significant sources of diverse information that is hard to quantify numerically. Millions of people discuss stock prices daily, despite not being directly ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Can ChatGPT Do Reliable Call Center Sentiment Analysis? Your email has been sent AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models ...