Calling all fast-food lovers: The verdict is on the best chain in the nation. Nov. 16 is National Fast Food Day, which pays tribute to our favorite drive-thrus and burger joints. The American Customer ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...

TROY, Mich.: 9 May 2024 — Driven by the prospect of higher interest rates, lower fees and around-the-clock access, new customers flocked to online-only direct banks during the past year. For the most ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), ...

According to the latest J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study, mortgage lenders have evolved from a transactional, volume-at-all-costs approach to adopt more consultative, ...