Retailers are expand returns services to make the process more convenient. Some IKEA locations use exchange and returns express elevators. (Photo by: Jeffrey Greenberg/Universal Images Group via Getty ...
The numbers are out and we are returning items in record numbers. In 2022 we returned about $816 billion worth of merchandise. That's one in five purchases we're sending back to retailers. So how much ...
In 2018, L.L. Bean ended its century-old “lifetime” return policy, limiting returns to one year after purchase and requiring receipts. The demise of this popular policy sparked backlash, with several ...
No one likes dealing with merchandise returns. For customers it adds insult to injury because after handling their disappointment in the original merchandise they must go to the added trouble of ...
The NRF’s projection signals that returns could be an even bigger hassle for retailers this year. Last year, retailers accepted $743 billion in returns, and they lost $101 billion in returns fraud, ...
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