No one likes dealing with merchandise returns. For customers it adds insult to injury because after handling their disappointment in the original merchandise they must go to the added trouble of ...

The numbers are out and we are returning items in record numbers. In 2022 we returned about $816 billion worth of merchandise. That's one in five purchases we're sending back to retailers. So how much ...

Buyer’s remorse might lead shoppers to hold tightly on to receipts. They’ll frantically search for return policies to learn whether or not they can reclaim the funds they spent so freely. Some places ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

The NRF’s projection signals that returns could be an even bigger hassle for retailers this year. Last year, retailers accepted $743 billion in returns, and they lost $101 billion in returns fraud, ...

AMZN is consumer friendly and is opening more locations where customers can return merchandise. Initially UPS picked up merchandise for free and then additional national retailers joined in accepting ...

We're returning things at record levels – and that means retailers are starting the crackdown on returns.According to the National Retail Federation, we returned about $816 billion worth of ...