At first glance, the idea of not responding to negative news seems counterintuitive. Haven't we told our clients to respond early and often to negative news stories? Didn't, in a previous column, I ...
The human brain processes negative information differently than positive input, explaining why one pessimistic comment can overshadow ten encouraging ones. This “negativity bias” evolved as a survival ...
No matter how robust your brand's customer service is, you can't avoid negative feedback — noise that can block out all the great things your business offers and does. Social media is rife with videos ...
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