Continuous improvement specialists are challenged to solve problems for their organizations or clients. They have acquired a wide array of tools, methods, and techniques for that purpose. If ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

The 2023 ECCP re-emphasized the need for both performing a root cause analysis but equally importantly using it to remediate your compliance program. It stated, “a hallmark of a compliance program ...

Kiran Karnik writes that air pollution persists because responsibility is shifted and root causes remain unaddressed ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

Are we treating the symptom or the cause? Leaders need to periodically ask this question when struggling with performance issues or less than optimal outcomes. Treating symptoms is important and ...

Re “Nearly 20% of San Diego fires ‘likely’ began by homeless encampments, data shows” (March 10): Duh! Having experienced a fire from a homeless encampment, it seems to me that the root cause is not ...

Application inefficiency usually isn’t caused by a major bug. More often, it results from small oversights, technical shortcuts and misaligned processes. When these issues accumulate over time, they ...