Employee-experience manager was fifth on LinkedIn's list of the fastest-growing jobs in the US. The role involves helping employees stay interested and productive in their jobs. Insider spoke with ...

Hourly managers are the linchpin of the deskless workplace: They’re the gatekeepers of employee experience; the liaison between stores, employees and the corporate nexus; and the first line of defense ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

A version of this article appeared in the Winter 2020 issue of strategy+business. The leaders of the financial firm’s business transformation had reason to be proud. They’d been getting good results ...

This is about leveraging data and technology to understand and respond to customers, employees, suppliers and stakeholders in faster and more efficient ways. Enhancing experiences. Integrating tools, ...