Employers measure employee job performance through a variety of tools and processes. Some use more than one, but smaller businesses often choose one tool that works best for them and use it ...

During his tenure, former Georgia Gov. Sonny Perdue made it a goal to create the “best managed state” and “employer of choice.” That meant the outdated, paper-based, inconsistent performance-review ...

Measuring the contribution that employees make to a business significantly improves management decision-making Measuring the contribution that employees make to a business significantly improves ...

SHAPE Global, an employee productivity measurement company, provides every employee participant an individualized report reflecting their sense of flourishing in 12 categories. In 2022, companies ...

Restaurant employees are most often in low-paying jobs that require long hours and constant, repetitive physical demands. Consequently, the turnover rate is higher than average due to low job ...

As you can see, ability tests are by far the strongest predictors of performance, outperforming assessment centres, job try-out procedures, and even interviews when it comes to predicting job ...

According to a recent study, only 27% of organizations have a measurement strategy in place to determine the success of their training efforts. Does this percentage surprise anyone? As a vendor hired ...

In any contact center, productivity measurement requires balance and optimization. In last week’s article, we discussed balancing productivity with quality. Now we’ll move on to developing a balanced ...