Westec InterActive, the leader in video-based business intelligence solutions, today announced its new family of iVR intelligent video recorders, which deliver breakthrough digital video surveillance ...
Most people would not rank automated voice response (IVR) systems as something they enjoy encountering. But, if done right with sophisticated technology, IVR can be a useful tool that helps companies ...
HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost ...
TULSA, OK – July 18, 2018 – Banks and credit unions are vying to win and retain customers and members by increasing the convenience and security of their customer service offerings. ENACOMM—a fintech ...
Jacada, a provider of customer service technology designed to simplify interactions between businesses and their customers, has joined the Interactive Intelligence Global Alliance Program. As a Global ...
Angel Multimodal delivers the industry's first truly multimodal input and output experience, enabling users to switch between different input and output methods with just a simple tap—and toggle back ...
Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...
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