It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

If you’ve embraced the IT Infrastructure Library best practices framework but haven’t yet touched Version 3, you’re not alone. Three years since becoming available, ITIL v3 adoption within the ...

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eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Part I: Six Sigma for IT Service Management-What you need ...