Key performance indicators (KPIs) measure how effective your company is at achieving its goals. Learn how to find the right ...

One of the most common practices across contact centers, large and small, is measuring agent performance and service quality through Key Performance Indicators (KPIs). This industry-proven approach, ...

Our survey of 9,200 executives from more than 5,000 companies found that more than 70% of companies don’t yet understand KPI frameworks or advanced/predictive analytics.* If you believe as I do that ...

If you'd like to incentivize your team, you may consider introducing key performance indicator-based bonuses as part of your firm's compensation structure. This approach ties salary bonuses to ...

To ensure they are successfully driving operations toward meeting their company’s strategic goals, all business leaders need to look carefully at a variety of key performance indicators. While the ...