As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

For leaders, feedback builds self-awareness, which is the foundation of emotional intelligence. When leaders understand how ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. It may seem obvious that you need to give employees ...

When someone orders a product, such as a charcuterie kit, from the subscription service Platterful, the company gives them a week to enjoy their items. Then, it emails the customer asking them to ...

Receiving feedback from others is an essential component of being able to adapt to the situations that life can throw your way. How do you know if you’re doing well unless someone gives you the thumbs ...