Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

The OpenAI Assistants API is a potent tool that provides developers with the means to create AI assistants within their applications. These AI assistants are designed to respond to user queries ...

The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...

It’s been seven months since we launched Kik’s Bot Shop, and we’ve seen more than 20,000 bots created in that time. We’ve also approved more than 150 bots to be featured in the Bot Shop, following ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...