Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

A recent survey of 176 IT professionals, along with in-depth interviews with a number of IT professionals, uncovered the fact that over a quarter of network operations centers (NOCs) do not meet their ...

In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...