Why is it that we still get a tiny thrill from checking the mailbox each day? Rationally, we know what’s in there: bills we don’t want, catalogs we never ordered, and that bulky Valpak stuffed with ...

Business Insider asked etiquette experts when it's appropriate to send a handwritten thank-you note. They said a note is essential after staying at someone's home or receiving a personalized gift.

If there is one perennially-true statement about the business world, it's this: Successful companies are built on solid relationships, including your employees, vendors and — most critically — your ...

Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.

When was the last time you found a little handwritten note in your mailbox? The feel of the paper, the art of the postage stamp, personal penmanship, and the effort associated with getting that to a ...

In a world where communication is often reduced to quick texts and social media posts, the art of expressing gratitude can sometimes be overlooked. Many people wonder whether they really need to write ...

I realize that the concept of mailing a handwritten thank-you note after a job interview sounds really old-fashioned. But I still believe that sending such notes – even to an avatar – conveys more ...

It wasn’t long. Three sentences, maybe four. No fancy stationery. No big reveal. Just a short handwritten thank-you note from someone I’d helped weeks earlier. I almost missed it in the mail because I ...

When someone does something kind for you, expressing gratitude is essential — and sometimes, a physical thank-you note can be more impactful than words alone. Handwritten thank-you notes are a ...