It starts with a simple craving for fries, but it ends in a sweat-drenched negotiation with a metal box that sounds like it’s ...

One of the more difficult aspects of judging the quality of a fast food restaurant chain can be the number of locations it operates. One location might have a 5-star rating while another one 20 miles ...

A person receiving bag at drive-thru window - NewJadsada/Shutterstock In 1948, In-N-Out Burger became the first fast-food chain to roll out a real drive-thru system, powered by Harry Snyder's two-way ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Fast food drive-thrus are typically convenient, often open late, and, most importantly, pretty fast. Places compete to be faster and better than their competitors, but only one can reign supreme as ...

With inflation top of mind for many, people are increasingly watching their wallets. Consumers are creating meal plans to save on grocery bills, and even wealthier households are avoiding the most ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

Customers have sounded off about their favorite drive-thrus in the U.S. The 25th Annual Drive-Thru Study, conducted by Intouch Insight and QSR magazine, looked at 165 shops, part of 13 food brands, ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...