Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

A longer version of this article previously appeared on contentful.com. The digital world moves fast. To stay competitive, companies need a proactive approach to digital customer experience (DCX) ...

Customer experience has become the heart of success for banks and financial institutions. Your customers want fast, secure, and seamless ways to manage their finances. Meeting these expectations ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Our world is becoming more digital by the day. The field of ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. In an age where digital experiences are being redefined by giants such as ...

Regardless of your area of business, certain skills are adaptable across every practice. Emotional intelligence and problem-solving skills focused on creating a positive customer experience are ...

Most retailers experienced slower growth in 2023 compared to 2022. This is the case for luxury brands as well as markets including the U.K. Fewer people are going to shops, and even those who do are ...

Each interaction between citizens and the federal government is an opportunity to build trust through positive experiences, a core priority in the President’s Management Agenda. Meanwhile, agencies ...

In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great product or service is not enough—customers expect personalized, seamless, ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

InsuranceDekho, part of the CarDekho Group, in an attempt to expand its technology capabilities by acquiring AI SaaS startup SeedsAI through its affiliate Girnar Finserv Private Limited (GFPL). The ...