The growing use of artificial intelligence (AI) to help employers provide wellness and mental health options for workers could be a major story in 2024, if current trends continue. A recent story in ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

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Silverback AI Chatbot has announced an expanded focus on its AI-driven conversational system, highlighting the growing importance of automated interaction tools in modern communication environments.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...