In a growing business, the myriad daily tasks of getting whatever a company produces “out the door” can be all-consuming. Lots of energy is typically focused on cash flow management, finding and ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they ...

High-quality customer service practices can give businesses a strategic edge over the competition. Motivated employees who understand their jobs and feel a high degree of professional satisfaction are ...