In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Sentiment analysis enables brands to more fully understand what their customers are saying, as well as the emotional state and meaning behind their words. When used by customer service agents, ...

LOS ANGELES, Nov. 21, 2024 /PRNewswire/ - VideoEngager, a leading innovator in secure video engagement solutions, today announced its partnership with Five9, the intelligent CX platform provider to ...

Every company is now a customer experience company. But some businesses are doing it better than others – and it's due to how they handle customer sentiment. Microsoft CEO Satya Nadella famously said ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Traditionally, companies gather customer feedback and measure sentiment in a variety of ways, from surveys to satisfaction scores to support calls and focus groups. While these are important to ...

Have you ever wondered how businesses sift through mountains of customer feedback to uncover what truly matters? Imagine receiving hundreds, if not thousands, of product reviews, emails, or survey ...

For data-driven businesses, star ratings represent a treasure trove of invaluable insights. They offer a compelling, easily accessible glimpse into customer sentiments surrounding your business, ...

Marketers' ability to influence user-generated content surrounding customers' brand or firm-related interactions, and its sentiment in particular, may be an un-tapped use of social media in marketing.

Opinions expressed by Entrepreneur contributors are their own. Boaz Grinvald is the CEO at Revuze, a firm that helps businesses win their markets by mining unique insights from unstructured market ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...