Some buffets make for an unpleasant dining experience. According to diners on Yelp, TripAdvisor, and other sites, these are ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

KFC was once the spot for fried chicken, but the fast-food chain has deteriorated in quality over the years. Here are the ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Every business owner has felt the slight tension when a customer pauses before finalizing a purchase. They're likely pondering questions like, "Will this company deliver?", "Is this the right choice ...

This article is a preview of The Tech Friend newsletter. Sign up here to get it in your inbox every Tuesday and Friday. For a few months now, Amazon has been using artificial intelligence to generate ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

Buying a dishwasher can be dizzying. There are so many models, and they all have nonsensical names. Luckily, the fine folks ...

TLC Plumbing Heating Cooling Electrical has reported a measurable rise in public feedback across its plumbing, heating, cooling, and electrical divisions, coinciding with the organisation’s ongoing ...