POWELL, OH, UNITED STATES, February 27, 2024 / EINPresswire.com / -- nCloud Integrators, a leading customer success (CS) software implementation, strategy, expert services and administration firm, ...

Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.

“Let’s kill the health score!” Bombshell dropped—not by a competitor, but by a valued member of our customer advisory board (CAB). And guess what? Despite including the customer health score as a core ...

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience ...

Customer success teams across software companies monitor key metrics religiously—reviewing dashboards, logging customer interactions and celebrating progress. But here’s the uncomfortable truth: ...