In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...

MINNEAPOLIS, March 27, 2018 (GLOBE NEWSWIRE) -- Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Search is changing fast. This year, we’ve seen more instances of search engine results sharing space with AI-powered features that are changing how people find information. Along with the changes to ...

South Africa’s banking sector recorded its strongest sentiment performance in a decade in 2025, as improved digital ...