According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Assisted living communities stand to benefit by embracing quality improvement as standard practice for sustainable change rather than as an optional add‑on.

Author Mike Hammann’s Comprehensive Approach Connects Corporate Vision with Continuous Improvement for Sustainable Business Transformation COLORADO, CO, UNITED STATES, January 2, 2026 ...

The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

BNSF is always working to raise the quality of our service for our customers as well as how we manage our operations. One way we do this is through the work of Continuous Improvement teams (CITs).

Process mapping is a valuable tool for individuals and businesses aiming to enhance efficiency, streamline workflows, and maintain operational continuity. By visually representing workflows, you can ...

Originally used by the Toyota company in Japan in the 1950s, Kaizen ("good change") is a philosophy and management approach of continuous improvement that can be applied to various aspects of life, ...

In an article published in the December 2011 issue of The Joint Commission Journal on Quality and Patient Safety, Oakland, Calif.-based Kaiser Permanente shares the continuous improvement process used ...

Leaders want their organizations to stay relevant, survive and thrive and solve important problems for their customers, the organization and work processes. From large corporations such as Toyota and ...

Continuous performance management can boost morale and improve communication. Learn how to implement continuous performance management in your company.

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.