Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Customer service friction is felt by customers and businesses. Here's how to reduce friction for everyone concerned. “I’d really like to work harder to get the same end results,” said no one ever. We ...

Customer Contact Week (CCW) Australia 2026 is scheduled for March 18-19, 2026, at the Royal Randwick Racecourse in Sydney. Organized by IQPC, this event focuses on advancements in customer contact ...