ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT infrastructure library (ITIL) service ...

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems' core solution, assyst, built around a market-leading Configuration Management Database ...

David Cannon, IT service management practice principal at HP and co-author of the Service Operation book in ITIL v3, says that to the extent v2 talked at all about return on investment, it was always ...

As IT services have become an integral means of conducting business and governing, user expectations for availability, reliability and stability increase. The IT Infrastructure Library (ITIL) ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Dubai, United Arab Emirates, June 4, 2007 - HP today announced it has enhanced its service management portfolio to help IT organizations put into operation the capabilities of the recently released IT ...