Customer relationship management (CRM) software is a business tool used to organize and automate data in a handy all-in-one hub for your team to use. That’s right, you can ditch the file cabinets and ...

Our team of writers and researchers review CRM software by rating each product against the key features businesses care about: ease of use; value for money; the ability to scale, plus the depth of ...

Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail .

Customer Relationship Management can only get better with the integration of social tools into the customer process. Some companies ‘get’ social CRM but others have a long way to go. Lauren McKay ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. One man’s poison is another man’s medicine. Necessity is the mother ...

As part of its ongoing (and much-needed) attempt to clarify its online-services branding, Microsoft is renaming its "Dynamics CRM Live" product as "Dynamics CRM Online." Microsoft is planning to ...

It would be great if Google could understand (or wanted to understand) that when I search [CRM intitle:”guest post”] I need 500 sites likely to publish CRM-related guest posts for a client this month.

Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail .

Yes, you can save money in a CRM implementation and instill attitudes that provide the highest value to your organization. Here's some practical advice about priorities, requirements, agile ...