The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting customer loyalty. Predictive power improves engagement. Top brands use AI in ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

Vanessa Urch Druskat is an associate professor of organizational behavior at the University of New Hampshire. She is a social and organizational psychologist, an award-winning scholar, and a pioneer ...

The Fall 2025 launch introduces agents, automation, and integrations with Alloy, Salesforce, Linear, and Gong, turning customer signals into real-time intelligence and action Today, Dovetail announced ...

Agents, operating across data and applications, will leverage decades of Teradata IP and industry knowledge to autonomously generate business value from meaningful customer signals This significant ...