"My father and I went in because he was having problems receiving texts and seeing his voicemails. The sales guy on the floor (I wish I knew his name) was great! He helped us with one of our issues and went to get his manager while we were on hold with tech support to help us with the other. I could hear the manager in the back complaining about him helping us instead of trying to sell us products. The manager then came out with a stack of apple products. As he tried to sell us these products, while we were on hold with tech support, I told him (respectfully) we were here for technical support and not to buy anything. He responded bluntly, "This is a show room, and it's our job is to sell you products." He then proceeded to try to sell things to us while we were on the phone with tech support (which was confusing for everyone). I guess this was partially our fault for thinking the store was for technical help as well as purchasing products. We may have considered changing our plan (which he suggested even though we were already on the highest tier), or buying some accessories, I was thinking of upgrading my own phone as well; but the encounter was so off putting that we left as soon as our problem was resolved (through tech support) and will definitely never be back. This is our local store and would have used it as a resource but I'd much rather travel to another store in the future. I'm not one to pull the demographics card, but I felt targeted as a black female and my father a black male pushing 70. I've never had such a terrible customer service experience in my 30+ years on this earth. I'm giving 2 stars because of how helpful the floor guy was and that our problem was ultimately resolved through his and our efforts. But his manager was terrible and lost the store a customer."
Zachary Pierce at CrossCountry Mortgage
2 Miranova Pl, Columbus
CLOSE · 08:30 - 17:00 · +1 877-773-1226
AT&T Store
2.5
30
1555 Olentangy River Rd, Columbus
CLOSE · 10:00 - 20:00 · +1 614-299-2558
"When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman brought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. \n\nAnother salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned.\n\nI went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. \n\nThe salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues."
Hello Aaron. First I wanted to thank you for reading my message and not suggesting steps that I have already taken. I can tell you really read my message and cared about my issue. Much respect and thank you. I read your reply yesterday 8/16/24 and I didn't have the time to try the steps so I just used my laptop and, yes, the issue was there. Upon boot, the SHIFT keys didn't work but after 5-10 ...
I had to reinstall windows 11. I already had a Microsoft 365 personal account and it is working fine, but, when I first boot up, on the bootup screen, it asks me to start a free trial? How do I get
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Hey there Will :) I'm sorry to hear about the troubles you are going through. Storage-related issues are a pain and can pose danger to your data. Speaking of data, do you have a backup of the files that are on the problematic drive? If not I would strongly suggest that you create one as soon as possible as these errors may be a indication of an upcoming drive failure. Once you do the backup I ...
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My name is (Removed Name) im 22 years old , and this is my first actual formal complaint ive ever made , hopefully ever will .. what im expressing is in no way an attempt to berate or be disrespectful towards AT&T .. I will now explain to the best of my abilities this whole situation .. most dates given are exact or near as i can get with the info i have at this time. After more phone calls ...
Hello DennisSundberg, I'm John an Independent Advisor and a Microsoft user like you. I'll be happy to assist you today. I understand you have a problem with Factory reset stuck at 14%. Kindly check the HDD light indicator on your CPU case. If it has an activity, you can wait for another hour to check if the reset will continue. If not, hold the power button for 5-10 seconds and perform a hard ...
